Effective Date: May 31, 2026
AETERNEX株式会社 ("we", "our", or "us") operates the Petato mobile application ("App"). This Privacy Policy explains how we collect, use, store, and protect information when you use our App.
We may collect the following types of information:
User-Provided Content: When you use Petato, you may upload images, character designs, OC images, or other content in order to generate a desktop pet or personalized companion.
App Usage Information: We may collect information about how you use the App, such as features used, app performance, crash reports, and diagnostic data.
Device Information: We may collect limited device information, such as device model, operating system version, app version, language settings, and device identifiers, where necessary for app functionality, analytics, security, and debugging.
Account Information: If the App provides account registration or login features, we may collect information such as your email address, username, and authentication information.
We use the information we collect to provide and operate the App, generate personalized desktop pets based on user-uploaded content, improve app performance and user experience, fix bugs, maintain security, respond to user inquiries, and comply with legal obligations.
Images or character content uploaded by users are used for the purpose of generating personalized pets or related in-app content. Depending on the App's technical implementation, uploaded content may be processed on our servers or by third-party service providers that help us provide AI generation or image processing functions.
We do not sell user-uploaded images. Users are responsible for ensuring that they have the necessary rights to upload and use any images or character content submitted to the App.
We do not sell your personal information. We may share limited information with service providers only when necessary to operate the App, such as cloud hosting providers, AI or image processing service providers, analytics providers, crash reporting and diagnostics providers, and payment processors if paid features are offered.
We retain user information only for as long as necessary to provide the App, improve our services, comply with legal obligations, resolve disputes, and enforce our agreements. User-uploaded content may be stored temporarily or permanently depending on the App feature used. If users request deletion, we will take reasonable steps to delete applicable personal data unless retention is required by law or legitimate business needs.
We take reasonable technical and organizational measures to protect user information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Petato is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take steps to delete such information.
Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information. To request deletion or correction of your data, please contact us using the contact information below.
The App may use third-party services for hosting, analytics, crash reporting, AI processing, payment processing, or other app functions. These third-party services may collect and process information according to their own privacy policies.
We may update this Privacy Policy from time to time. If we make significant changes, we will update the effective date and may provide notice within the App or on our website.
If you have any questions about this Privacy Policy or would like to request deletion of your data, please contact us at:
AETERNEX株式会社
Email: info@aeternex.com
Website: https://www.aeternex.com
AETERNEX